Michael V. Lauro, President of Lauro Consulting, Inc. is interviewed by The Suit Magazine in late 2014 and the article addressing the cost of Contact Center training appeared in their January, 2015 on line issue. Read the article authored by Judy Scinta Magness of The Suit Magazine from the interview at http://issuu.com/thesuitmagazine/docs/issue64/67?e=0. Also, download the PDF version from LCI's Resource page.
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Call 908.489.6348 or Email mlauro@LauroConsulting.com